Education & Development | Hospitals & Clinics Human Resources Intranet

EduCAT Frequently Asked Questions

  1. When I log I get a “page cannot be found" error.

    In order to be active in eduCAT, an individual has to have either active job data or active POI data.  If they do not have one or the other active, they will not be active in eduCAT.

    Once Human Resources makes that correction, it will take between 24 and 48 hours for the eduCAT account to become active.

  2. When I log in it says “credentials cannot be verified”

    The CIS password and uNID combination is not correct.  The most common issue is the individual never changed their password from the default birthday password.  That default password will not work to access eduCAT.

    The second most common cause is they entered a u in front of their ID number instead of entering the leading 0.  Should be eight digits total, starting with two zero’s.

    If the password was never changed, go to www.cis.utah.edu
    Click on the “forgot your password” link and follow the prompts.  If it allows the user to change their password, then allow up to minutes for that to migrate to eduCAT.  After that they should be able to log in.

    If unable to change password in CIS, then call the help desk at 587-6000

  3. I’m using my Mac and it is not working.  What can I do?

    EduCAT does not support Mac computers.  It only works with PC’s. While our vendor is working on making it available in other formats, that is still months away. 

    That does not change the fact that these assignments are due.  While we understand it is frustrating, there are options.  This can be done on any PC, so we recommend finding a friend that will let you borrow their computer, or going to a computer lab.

    These are mandated by various federal agencies, and we are required to show compliance.  This impacts our organization in many ways, and compliance is critical.

  4. My session timed out and will not let me log back in.

    Make sure you are not accessing eduCAT through any portal of any kind.  Do not use intercomm or the globe to access it.  When those time it, it times out the eduCAT also.

    Instead, log directly into eduCAT at http://educat.utah.edu

  5. I need a transcript.  How do I print one?

    There are two options for printing a transcript:

    Transcript via Lookup Learners
    1. sign into eduCAT
    2. click Administration menu option
    3. select Lookup Learners from the Learners menu
    4. enter Learner ID in Search by Learner ID
    5. click Search button
    6. click Transcript button
    Note: eduCAT Reporters can either print the transcript, or export to Excel, modify and then print.
    -----------------------------------

    Transcript via Report Manager: Querying by Learner (Learning Summary)
    1.  sign into eduCAT
    2.  click on the Administration menu button
    3.  select Online Learning from the Reports menu (a new window titled Report Manager will open)
    4.  select the University of Utah Health Sciences facility from the Select a facility drop down menu
    5.  click on the Select Facility button
    6.   click on the Learner Reports link
    7.   enter Learners last name in the Search field
    8.   click on the Search button
    9.   select Learners name from the search results
    10. click on the Learning Summary report button
    Note: eduCAT Reporters can either print the transcript,or export the transcript to Excel, modify and then print.

 

  1. I’m a manager having problems with reports.



    Report Instructions: Querying by Module

    -sign into eduCAT

    -click on the Administration menu button

    -select Online Learning from the Reports menu (a new window titled Report Manager will open)

    -select the University of Utah Health Sciences facility from the Select a facility drop down menu

    -click on the Select Facility button

    -click on the Module Reports link

    -under step 3, from the Module Department Report window, select a module title [i.e. 2009ANNL-UUHC00SAFE - Safety]

    -click on the Module Department Report button

    -click on the hyperlinked numbers displayed to the right of the departments that you have administrative rights to view [i.e. 91026   UH NEURO ACUTE CARE UNIT]

            x- the number listed under Learners (when clicked) will show who has received the 2009ANNL-UUHC00SAFE - Safety module assignment

            x- the number listed under Comp  (when clicked) will show who has completed the lessons within the 2009ANNL-UUHC00SAFE - Safety module assignment

            x- the number listed under InComp (when clicked) will show who has not completed the lessons within the 2009ANNL-UUHC00SAFE - Safety module assignment

    Note: Other reports that you will find helpful are the reports titled: 1) Department Reports 2) Learner Reports & 3) Lesson Reports; however, when running these reports, please be aware that the results returned might reflect skewed completion percentages, as employees receive a number of assignments which are not considered mandatory.
    -----------------------------------

    Here is a complete list of the 2009 Annual Regulatory Training module names that you'll want to query:


    2009 Annual Regulatory Training Assignments

    2009ANNL-UUHC00CARE - Population Specific Care

    2009ANNL-UUHC00HIPAA - HIPAA Advanced

    2009ANNL-UUHC00INFE - Infection Control

    2009ANNL-UUHC00SAFE - Safety

    2009ANNL-UUHSC00HIPAA - HIPAA Advanced & Info Sec

    You'll also want to make sure your employees are compliant on last year's annual assignments, as well as assignments made at the time of new employee orientation:


    2008 Annual Regulatory Training Assignments

    2008ANNL-UUHC00CARE - Population Specific Care

    2008ANNL-UUHC00HIPAA - HIPAA Advanced

    2008ANNL-UUHC00INFE - Infection Control

    2008ANNL-UUHC00SAFE - Safety

    2008ANNL-UUHSC00HIPAA - HIPAA Advanced

    New Employee Orientation Regulatory Training Assignments

    UUHR00HIPAA - HIPAA Advance & Information Security

    UUHC00CARE - Population Specific Care

    UUHC00SAFE - Safety in the Environment of Care

    UUHCINFE - Infection Control

    -----------------------------------

  2. How do I log in to eduCAT?

    New Employees
    1) Go To: http://www.cis.utah.edu (Campus Information System)
    2) Enter: uNID
    3) Enter: Birth Date as mmddyy (no slashes)
    4) Click the link which reads: Click here to change your password
    5) Follow instructions to create a new password and security questions.
    6) Log Out of the Campus Information System.
    7) Go To: http://www.educat.utah.edu (eduCAT)
    8) Enter: uNID
    9) Enter: Campus Information System (CIS) Password
    10) Upon signing into eduCAT for the first time,  employees will need to read and acknowledge the
         eduCAT user agreement.
    11) Once the user agreement has been acknowledged, a Personal Page will display showing the  employee's name and will have
         Menus and Quick Links available
    12) Go to the E-Learning menu
    13) Select My E-Learning Lessons
    14) Click on a lesson name to begin lesson. 

    Existing Employees
    1) Go To: http://www.educat.utah.edu (eduCAT)
    2) Enter: uNID
    3) Enter: Campus Information System (CIS) Password 
    4) Upon signing into eduCAT for the first time,  employees will need to read and accept the
         eduCAT user agreement form.
    5) Once the userr agreement has been acknowledged, a Personal Page will display showing the  employee's name and will have
         Menus and Quick Links available
     6 ) A Personal Page will display showing the employee's name and will have
         Menus and Quick Links available
     7 ) Go to the E-Learning menu
     8 ) Select My E-Learning Lessons
     9 ) Click on a lesson name to begin lesson. 

    Note:    Employees should contact the help desk at (801) 587-6000 if they have  forgotten a previously established password, or are unable to successfully
                sign into the Campus Information System.

  3. I have an assignment I should not have. How do I get it removed?

    Modules are normally only removed if they were assigned in error. To have an assignment removed have your manager send an email to educat@utah.edu
    • Include in the email:
      • Your name
      • Your id number
      • The exact name of the assignment
      • Why the manger believes it was in error

    We will review and determine if the assignment can be removed.  We will reply to the manager letting them know if we did or did not remove the assignment.

  4. How do I set up my students and volunteers?

    All new students and Volunteers go thought this process along with students who have previously accessed eduCAT to complete their HIPAA training, but who are now having difficulty signing into the system, are no longer active as U Affiliate Non-Employees.  This can, however, be remedied by submitting an updated U Affiliate Non-Employee Request Form to campus HR for processing.

    U Affiliate Non-Employee Request
    -access the U Affiliate Non-Employee Request Form on campus HR's website (www.hr.utah.edu) via the forms link, or go directly to http://www.hr.utah.edu/forms/lib/u-affiliate-nonemployee-form.pdf
    -complete all requested fields for the student in question, as well as all fields pertaining to your department
    -where the Affiliate Type is requested, selected 10032 (Other Volunteer Staff) from the dropdown menu
    -print the form
    -sign the form
    -hand write in the section marked Services "eduCAT Access/Advanced HIPAA training"
    -fax to ?
    Please Note: A Planned Exit Date must be provided in the appropriate field.  Otherwise HR will enter a default Planned Exit Date one year out from the date of data entry.

    Contact Debra Ginnett
    Debra.Ginnett@utah.edu
    801-581-7417

  5. I want to be able to run reports in eduCAT.  How do I get set up so I can see my employees in eduCAT?



    In order to grant eduCAT reporter access for employees, or to add and delete DeptIDs to those already set up with access, a Human Resources Web Application Security Request Form will need to be completed for each employee.

    When completing the security request form(s), please do the following:

    1) Access the Human Resources Web Application Security Request Form at:http://www.acs.utah.edu/pan/hrwebprivacy.html (must be signed into CIS) 

    2) Complete all form fields listed on the first page of the security document, and check the eduCAT box in Section 1 of the form. 

    3) On the second page of the security document:
            a) Indicate Add (or remove)in the Action field 
            b) list the DeptID in the ORGID/DEPT# field
            c) check the box for eduCAT Reporter 
               (note: complete steps a,b, and c for each DeptID being requested) 

    4) Obtain the signature and initials of the employee for whom access is being requested (must sign and initial first page of the security document) 

    5) Obtain the department head's signature for the DeptIDs being requested .    

     6) If this is for eduCAT reporter access ONLY, email the form to David Ahlemann.  If you are requesting other access along with eduCAT, send the form to your HR representative.